Submit a request

If you would like to update any of your account information (phone #, email address, etc.), please reach out directly via Chat (in the bottom right-hand corner of our Help Centre) or call us at 1-866-586-2805. We are open from 7 am to 11 pm. We are unable to update this information through this Webform.

Please provide your 16-digit Scene+ card number

You don’t earn points for every grocery purchase but only those purchases which contain personalized loaded offers, offers sent through email, in-flyer offers, etc.

Please attach a scanned copy of your receipt including the transaction related to the missing points.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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