Submit a request

Your email address

Subject

Contact Reason

If you would like to update any of your account information (phone #, email address, etc.), please reach out directly via Chat (in the bottom right-hand corner of our Help Centre) or call us at 1-866-586-2805. We are open from 7 am to 11 pm. We are unable to update this information through this Webform.

Scene+ Card Number(optional)

Please provide your 16-digit Scene+ card number

Your Full Name(optional)

Your phone # as listed on your Scene+ account: (optional)

Are you missing points due to a:(optional)

You don’t earn points for every grocery purchase but only those purchases which contain personalized loaded offers, offers sent through email, in-flyer offers, etc.

Do you have a Scotia-linked product associated with your Scene+ account?:(optional)

Order #(s) for fraudulent order placed(optional)

Have you updated your Scene+ account password?(optional)

How were you made aware of this fraudulent activity?(optional)

Date of Transaction(optional)

# of points missing:(optional)

Last 4 digits of Scotia product(optional)

Scotia card type(optional)

What is the nature of the missing points?(optional)

Please attach a scanned copy of your receipt including the transaction related to the missing points.

For Apply Points to Travel transaction, please copy & paste the travel transaction in question (if applicable): (optional)

Order #(optional)

Date order was placed(optional)

What type of card are you interested in?(optional)

For physical card request, please confirm your full shipping address (including postal code)(optional)

Postal Code(optional)

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

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