Why have points transferred from my Rakuten.ca account not been added to my Scene+™ account?

There may be a number of different factors that affect the addition of points to your account. This includes, but not limited to, transaction ineligibility for promotions, inactive Scene+™ accounts, delay in processing, and other factors. If Scene+™ does not receive the Cash Back information from Rakuten.ca, you will not receive the transferred points. Please note that you will not receive the transferred points if your Scene+™ account has been cancelled at the time of point fulfillment. All Scene+™ Terms and Conditions, including those about forfeiting points, apply to Scene+™ Rakuten® points currently in your Rakuten.ca account.