Sign In Issues FAQ

Incorrect Account Information

Issue: Forgot Your Password?

Solution: Click on “Forgot Password” and enter your Scene+ Number or Email. Choose the call or text option to access your verification code. I you selected the call option, press # on your phone’s keypad. If you selected the text option, enter the 6-digit code and reset your password.

Issue: Incorrect phone number and/or email address  

Explanation: Information might be outdated on the account. 

Solution: Call Member Services at 1-866-586-2805 to update account information.

Multi Factor Authentication

Issue: Never ending spinning circle/loading page after inputting MFA code

Explanation: The MFA code was not entered correctly

Solution: Request a new MFA code and double check you are entering the correct 6 digits received.

Issue: Not receiving code 

Explanation: Due to potential wrong phone number on account or text was sent to a landline. 

Solution: Call Member Services at 1-866-586-2805 to update phone number

Issue: Spam Block

Explanation: Phone provider blocking text or call due to spam block

Solution: Whitelisting

Issue: Tech error

Explanation: Possible issue on device, with provider, or internet connection.

Solution: Check settings on device and internet connection. 

Locked out of account

Error Code: This operation is not authorized, please contact the Scene+ Call Center. **

Explanation: Scene+ account has been suspended.

Solution: Call Member Services at 1-866-586-2805

Error Code: This email address is already associated with another account.

Explanation: Potential tech issue. 

Solution: Call Member Services at 1-866-586-2805

Error Code: Please check your Scene+ number or password and ensure you have registered your card.

Explanation: Either the email address, Scene+ number or password was typed incorrectly.

Solution: Verify that all information is correct and/or reset password.