I forgot my password. How do I reset it?

Resetting your password is easy! Open the Scene+ app or head to sceneplus.ca:

1. Click Sign In
2. Enter your Scene+ card number on the login screen, or email address, then click Continue.
3. If the password entry screen is displayed, click Forgot password?
4. If prompted to reset your password, your Scene+ Card Number or email address will be pre-populated, select Continue.
5. Check your inbox for a password reset email and click the link provided.
6. You’ll receive an SMS with a verification code—enter it and click Continue.
7. If you would prefer to receive the verification code via phone call, click Get a call, input the received code and click Continue.
8. Create and confirm your new password, then click Reset Password.

Please note: If you are using Gmail, please check Junk or Promotions for the password reset email link.

For the security of your account, Scene+ passwords cannot contain personal information such as your first or last name, nickname, phone number or parts of your email. 

Your password must contain:

• At least 8 characters
• At least 3 of the following 
  
  • Lower case letters (a-z)Lower case letters (a-z)
  • Upper case letters (A-Z)Upper case letters (A-Z)
  • Numbers (0-9)Numbers (0-9)
  • Special characters (e.g. !@#$%^&*)
     
    You’re all set! Use your new password to log in.