Error: “Your account has been locked after multiple consecutive failed login attempts. Please reset your password to unlock your account or contact Scene+ at 1-866-586-2805 for assistance.”
To unlock your account, reset your password. If you cannot reset it, please call Member Services at 1-866-586-2805.
Error: “Please check your email and password. Already a member? Try signing in.”
This usually means your email, Scene+ number, or password was entered incorrectly. Please try again or reset your password. If the problem continues, call Member Services at 1-866-586-2805.
Error: “Please check your Scene+ number or password and ensure you have registered your card.”
Your login details may be incorrect. Please re-enter them carefully or reset your password. If you still cannot sign in, call Member Services at 1-866-586-2805.
Error: “This information is required,” “Wrong code entered, please try again,” or “Phone validation failed, please try again.”
Your MFA code may not have been entered correctly. Wait five minutes, request a new code, and enter all six digits exactly as they appear. If issues persist, call Member Services at 1-866-586-2805.
Error: “Authentication failed. An error occurred when trying to authenticate with the server.” or “Unauthorized. Auth Token verification error.”
This can happen if the MFA code is incorrectly entered when signing in through Scotiabank. Close the app, open Chrome or Safari, clear your cookies and cache, and restart the sign-in process. If you are still unable to log in, please call Member Services at 1-866-586-2805.
Error: “Password contains user information.”
For your security, passwords cannot include details such as your name, nickname, phone number, or parts of your email. Please create a new password and try again. If you need help, call Member Services at 1-866-586-2805.
Error: “There is an issue with your account, please contact the Scene+ Call Center.”
Your account has been suspended for security reasons. Please call Member Services at 1-866-586-2805 right away so we can assist you.
Error: “This email address is already associated with another account,” “Please enter your email. Your email address is mandatory for security and communication purposes,” or “There is an account linked to this email.”
These messages mean there is an issue with your email. Please call Member Services at 1-866-586-2805 so we can help resolve it.
Error: “You have exceeded the maximum number of phone messages per hour. Wait a few minutes and try again.”
You have requested too many MFA codes in a short period. Please wait one hour before trying again. If you are not receiving codes, call Member Services at 1-866-586-2805.
Error: “If you are a Scotia customer and have never logged in with Scene before, call our Help Center.”
This means your Scene+ account information may be incomplete. Please call Member Services at 1-866-586-2805 for assistance.
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