Top Questions
- What is Scene+?
- How do I earn points and where can I redeem them?
- How do I register with Scene?
- How do I update my personal information on my Scene+ account?
- I’m already a Scene+ member, how do I find my Scene+ membership number?
- I forgot my password. How do I reset it?
General
Scene+ Membership and Points
- What happens if I lose my card and want a new one?
- What happens if I move, and I need a new card?
- How many cards can I request?
- How long will cards take to get to my address?
- What if I don’t remember the address on my Scene+ account, or my address is wrong?
- Can I request cards for my family members?
Updates to Scene+ Redemption Rates effective June 19, 2023 - Applicable to select Quebec residents only
- What changes are you making to the Scene+ Points Requirements?
- Who do these changes apply to?
- When are the points requirement changes taking effect?
- What is the new point requirement for the Scene+ Points for Credit option available to Scene+ members holding a Scotiabank Scene+ debit or credit card that earns Scene+ Points?
- What is the new point requirement for the Apple and Best Buy Catalogues?
- Why are changes to the points requirements being made?
Earn and Redeem
- How do I use my Scene+ points to book travel?
- Where can I earn and redeem points at Scene+ partner restaurants?
- How do I know if my Scene+™ membership is eligible to participate?
- What’s unique about this new program?
- How often are points transferred to my Scene+™ account?
- Can I redeem points for gift cards or Apple and Best Buy products through Scene+?
Scene+ Shopping: Rakuten
- How do I link my Rakuten® and Scene+™ accounts?
- What are the benefits of linking my Rakuten.ca and Scene+™ account?
- How can I earn Scene+ points on Rakuten.ca?
- Getting Your Scene+™ Rakuten® earned Points
- Is there a minimum point balance needed in my Rakuten.ca account in order for points to be transferred to my Scene+™ account?
- How do I unlink my Rakuten.ca and Scene+™ accounts?
Scene+ Shopping: Grocery/Liquor/Pharmacy
- When will Grocery, Pharmacy and Liquor join the Scene+ program?
- Which Grocery stores will I be able to use my Scene+ card at?
- Which Pharmacy stores can I use my Scene+ card at?
- Which Liquor Stores can I use my Scene+ card at?
- Once Available, how will I be able to earn Scene+ points?
- Will I be able to earn Scene+ points at Needs Convenience stores?
Terms and Conditions and Your Privacy
- How can I get a copy of the Scene+ terms and conditions?
- What companies will have access to my information?
- What if I’m not comfortable with my information being collected?
- What types of information does Scene LP collect?
- How long does Scene LP keep my personal information, and how is it destroyed
- Does Scene LP sell the information it has about me?
Banking: Scotiabank Scene+ Products
- Which Scotiabank bank accounts are eligible for Scene+?
- Am I able to apply my Scene+ points to travel?
- Are there any changes to my Travel booking(s) made through Scotia Rewards Program prior to December 13, 2021?
- How can I request changes to my travel booking made through the Scotia Rewards Travel Centre prior to December 13, 2021?
- I'm a new Scene+ member and haven't received my membership number. Where can I find it?
- I would like to see the terms and conditions that apply to my travel booking made before December 13, 2021. Where can I obtain a copy?